I’ve Moved to the New Blog!

If you’re on this page, you’re in the wrong spot! I’ve officially made the switch to the new blog that should be located at travel-summary.com.

It’s come to my attention that some people are having trouble viewing the new site. My recommendation is to clear your cookies and try again, as I know that issue helped others. I’m still trying to figure out other issues that people are having so please be patient!

I also realize that people that subscribed to this blog will no longer receive posts on the new one. I’m attempting to transfer that over as well, though it may not go according to plan. I apologize if you get any unnecessary notifications during this process!

As far as Google Reader and other programs that help you read this blog, I have no idea how/if it will transfer to the new one. All I can say is I hope you register to the new version if your original subscription stopped working!

Again, I apologize for the inconveniences this transition has provided. I’ve been working all week to identify and fix issues, and hope you will continue to be patient with me as I solve the remaining problems!

FYI, I’m Working on Upgrading the Website

I know I’ve been silent the last few days, but there’s good reason for that: I’m working on upgrading the website. The reason it’s taking a lot longer than it should? I’m really one of the more technologically-challenged people that you’ll meet. I’m working out all the kinks of the new website, and there probably are more than there should be since I’m the one working on it.

The sad part is, it’s not even that big of an upgrade! It’s just a face-lift at the moment. If I can’t figure it out enough on my own, I may end up having to shell out some cash and hire someone who actually knows what they’re doing.

I’m hoping to have a decent version of the new website running by January 1, but we’ll see how that works out.

In the meantime, I appreciate your patience!

Twitter Matters in the Points Game, Part 2

My last post on why I think Twitter is extremely valuable apparently resonated with a lot of people. Several people showed their agreement in the comments section, Do It For the Points wrote a great follow-up, and I even received a positive mention on Travel Blogger Buzz for the article. All these responses made me realize that there’s so much more value to Twitter than I covered in the original post, so I feel the need to write a follow-up of my own.

I made a passing mention at the end of the post about being able to win free stuff. As much as you might think that it’s impossible to win anything, let me tell you outright that it’s NOT impossible. One of the comments noted that he himself won two substantial prizes on Twitter. I personally won tickets to a Tennis match in Las Vegas that I ended up giving away to someone else. Ben from One Mile at a Time is currently running a promotion to win an extremely valuable 25K SPG points. Even I had a contest to give away Avios not too long ago. The best part is that it’s all random and requires no more than 10 seconds of your time! A simple “re-tweet” or one sentence is enough for an entry. There’s nothing to lose and so much to gain!

To make it even better, Twitter is a place where you can actually make friends. As strange as it sounds to be able to build a relationship online with someone you’ve never actually met, it’s amazing how far those 140 characters will teach you about someone.

A perfect example of this was FTU. I hadn’t met a single person at the conference because I’d never been to one, but I knew lots of Twitter handles. To my surprise, that was more than enough for me to figure out who people were (and you can read my post on how surprised I was that people knew me at all). In fact, Vinny even suggested that we all write our Twitter handles on our name tags since that’s how we knew each other…and that’s exactly what we did. Parag of Frequent Flyer University even said that next time he’s going to bring the picture on his Twitter account and glue that to his name card, just to make it a little easier for people to recognize him.

Try doing that with Facebook or any other social media website. It’s very unique to Twitter that you can actually meet people online and get to know them to the point where you can pick up a conversation when you do finally meet in person.

The next point actually provides tangible benefits to us as Twitter users and travelers. I mentioned in my last post that The Points Guy had all kinds of issues with an award ticket after he got to the airport (I posted the entire series of Tweets in my last post if you want to check it out). That particular case was unfortunate because United’s Twitter team is, well, useless. But that’s not the case with many other Airline and Hotel companies.

The consensus for the top travel Twitter team is @AmericanAir, and it’s not even close. Not only do they get things done, but they’re actually fun to talk to sometimes. I can’t tell you how many times I’ve watched them help out people that are in a jam, whether it be re-booking them on a flight, finding an item that a passenger left on a plane, explaining rules, etc.

Today, for example, George was flying American Airlines with a friend. George’s friend was on a flight 7 hours earlier than George’s was, so he thought he’d just standby for the earlier flight. He did, but the American Airlines employee he spoke with insisted that he’d have to pay a $75 fee to move up to the earlier flight, and wouldn’t budge. George checked on Twitter and some friends mentioned it should be free. George contacted American’s Twitter team to see if they could help:

The American Airlines Twitter team saves the day for this traveler!

The American Airlines Twitter team saves the day for this traveler!

Seriously, how awesome is that? The guy would have had to wait 7 hours and be on a different flight than his friend, but the AA Twitter team saved the day. They are empowered to get things done, and very few others are as effective.

Delta Points pointed out to me that @DeltaAssist is also an extremely useful resource if you’re flying that airline. I’ve never had to use them personally, but if Delta Points recommends them then it’s probably useful.

When it comes to hotels, I’ve personally found that @SPG is extremely helpful. Whenever I have a question or problem, they’re there to help. I recently tweeted that I didn’t get upgraded to a suite even though they were available online, and I was promptly given a call by the front desk to upgrade me. Jamison pointed out the @HiltonHelp team is also pretty responsive, though I don’t think they’re as empowered to get things done as the other accounts are. My brother had a terrible experience with Hilton earlier this year and the Twitter team wasn’t able to help, though that could easily have been a one-off occurrence.

You get the idea. Twitter is an extremely valuable resource for a variety of reasons, and I highly encourage you to get in on it. You can learn, win free stuff, make friends, and in some cases get things fixed when they’re not right. You’ve got nothing to lose and so much to gain from it, so just do it!


If you enjoyed this post and the others on this blog, feel free to follow me via the link on the right side menu, on Facebook, or via Twitter @TravelSummary.

Travel Summary – 12/21/12 – The World is NOT Ending Edition

Today was one of those days where a certain theme emerged in the points world. That theme was one of ethics and deciding what the “right” thing to do is, and that gives me hope that the world is not, in fact, ending.

  • The Frequent Miler explains how he finds “the line” when deciding what deals to take advantage of!
  • Travel Blogger Buzz did some hilariously fantastic investigative work on how every blogger and their mom wrote about the “new” US Airways credit card offer!
  • Likewise, Mommy Points expressed her confusion about the “new” US Airways credit card offer!
  • Stacey at Very Good Points is on a roll this week as she discusses how to find “the line” by providing a range of real-life examples!
  • Angelina from Just Another Points Traveler tells us about a way to possibly earn 3,000-4,500 Club Carlson Points for free!
  • MilesQuest wonders whether spending so much on credit cards is a sound financial decision!


If you enjoyed this post and the others on this blog, feel free to follow me via the link on the right side menu, on Facebook, or via Twitter @TravelSummary.

Twitter Matters in the Points Game

Note that I wrote a Part 2 to this post here.

We’ve heard and read that social media has become absolutely essential for any business that wants to connect to customers and fans. But how does this translate to the loyalty points game? In my opinion, it’s way more important than most people in the game realize.

You see, while Facebook may not be the most useful social media tool for us, Twitter is a nearly perfect forum for what travel and point addicts want: quick information and pictures, with reviews.

No, not Bluebird. This is the Twitter logo!

No, not Bluebird. This is the Twitter logo!

You see, the big bloggers are really good at what they do. They write very engaging articles and take fantastic pictures. They review flights and hotels that many of us would have an interest in seeing, and they’re almost constantly traveling. But there’s so much more than what they can put in to a short blog post!

Enter Twitter. Many of the bloggers use Twitter pretty regularly while traveling. Brian, aka The Points Guy, and Ben from One Mile at a Time are two of the best at this. When they’re traveling, they’re constantly taking pictures and providing instant reviews. Whether their check-in is taking too long, their Business Class seat is broken, or they found Vanilla Reloads at a new store, they provide instant reviews.

Much of this makes it to a blog post later on, but some of it doesn’t (particularly pictures). And that brings me to my next point: there are a lot of extremely knowledgeable people that don’t blog about their tricks! People like @TheMrPickles, @FlyerTalkerinA2, @jamucsb, and @HouseofV are expert travelers and point/mile earners, and they have a lot of useful information to share.

And as Mr Pickles pointed out to me at FTU, when these expert travelers (bloggers or not) do happen to have problems of some kind, you can often times see their thought process as they figure out a solution. They ask questions, and others respond with suggestions or solutions. For example, The Points Guy recently had a problem at the airport where his award flight couldn’t get ticketed. His Twitter account gave us a play-by-play as he tried to figure out what to do and others recommended a whole spectrum of solutions, including purchasing a full-fare ticket with cash and then suing United in small claims court (which one person had successfully done).

The Points Guy gives a play-by-play of his nightmarish trip to the airport. Other Twitter users were giving him all kinds of advice!

The Points Guy gives a play-by-play of his nightmarish trip to the airport. Other Twitter users were giving him all kinds of advice!

Then there’s the more “traditional” value of Twitter: word can spread very quickly. If there’s a mistake fare, people will be talking about it on Twitter well before it hits anyone’s blog (and on Twitter you can see people experimenting on the best way to exploit the deal). If there’s a fare war between airlines, it’ll be on Twitter first and may not even make it to a blog. The same is true, although to a lesser extent, with mileage runs. Any deal where speed/timing is of the essence will almost certainly be on Twitter before on a blog.

Unfortunately there are many other topics that people talk about on Twitter, including quite a few useless comments. I realize that this is why many people avoid Twitter and it’s a legitimate excuse that has no real solution. The recent Presidential election, for example, made everyone a political pundit, and of course the race nothing to do with travel. It’s simply part of the social media deal.

The moral of the story is that if you’re not on Twitter, you’re missing out on a lot of interesting information. Oh, and there are TONS of things you can win (free points, GoGo internet passes, etc.) just by tweeting certain words when people have contests. To me, the positives outweigh the negatives.

And if you’re interested, you can follow me on Twitter @TravelSummary!


If you enjoyed this post and the others on this blog, feel free to follow me via the link on the right side menu, on Facebook, or via Twitter @TravelSummary.

Travel Summary – 12/20/12

  • Rapid Travel Chai explains the results of his ridiculous one-day, 13 credit card churn!
  • Ric the Loyalty Traveler describes the not-so-straightforward rollover nights policy for Marriott!
  • Loyalty Traveler also detailed the Winter promos for Hilton, Marriott, and SPG!
  • Gary at View from the Wing explains why AviancaTaca miles might soon become superior to points from American carriers!


If you enjoyed this post and the others on this blog, feel free to follow me via the link on the right side menu, on Facebook, or via Twitter @TravelSummary.

Travel Summary – 12/18/12

  • Darren at Frequently Flying explains how to get the best mileage runs!
  • Ric at Loyalty Traveler is having yet another free points giveaway, this time for Priority Club points!
  • Loyalty Lobby notes that there’s a new signup link for free Le Club Accor Hotels Platinum status!
  • Stacey at Very Good Points wrote an amazing post on the rudeness of travelers, particularly English-speaking ones!


If you enjoyed this post and the others on this blog, feel free to follow me via the link on the right side menu, on Facebook, or via Twitter @TravelSummary.